Commitment to Supporting 可访问性
Do you or does someone in your home have a disability, 为他们的健康使用设备, safety or independence that requires electricity or prefer to receive certain information in a language other than English? 请在 AFN自助身份证明表格.
西班牙&E is committed to supporting our customers with various access 和 functional needs 和 making sure that everyone is offered equal access to information, 资源, 和服务. 去 西班牙&E无障碍声明 欲知详情.
211
我们与 211圣地亚哥 和 211奥兰治县 to offer enhanced community 资源 during a Public 安全 Power Shutoff (PSPS). 211免费, confidential 和 available to take your call 24 hours a day, 一周7天, 超过200种语言. 拨打211求助. Dial 7-1-1 if you are hearing impaired 和 ask to be connected to 2-1-1 at 858-900-1211.
财务帐单援助
There are many programs available to help you with your monthly utility bills.
了解更多 about rent 和 utility bill relief, as well as other programs to help eligible customers pay their bills.
健康 和 Medical-Related Customer Assistance
If your household relies on energy for medical purposes, our Medical Baseline Allowance program provides additional energy at the lowest price to help you save money on your energy costs.
了解更多 about our Medical Baseline Allowance Program 和 how you can qualify
Communication Format 和 Language Support
To make sure you receive the highest quality customer service experience, we offer certain information in a variety of accessible formats, 包括:
- Certain information 和 notifications in different languages, including American Sign Language (ASL)
- Additional 资源 for people with limited vision
- 大字体账单
- TDD/TTY/VRS Phone Number: 877-889-7343
psp出现之前
Here are some steps you can take to prepare for a PSPS 和 other emergencies:
- Ensure your information is current
- 如果你需要帮助:
- Call our Customer Contact Center at 1-800-411-7343
- TDD/TTY/VRS Phone Number: 877-889-7343
- Tell us about yourself so we can better serve you: AFN自助身份证明表格
- 收到 Personalized Resiliency Resources 来帮助准备PSPS
- 注册PSPS通知 下载 psp手机应用 (西班牙&E账户不需要)
- Sign up for back-up battery programs
- Make a plan – download a no-cost Personal Disaster Plan for People who may Need Assistance (有11种语言版本)
- Prepare an emergency kit with important supplies
运输
备用电源
食品安全
临时住所
福利支票